Footer Upper - Accessibility Statement

Firmdale Hotels Website Accessibility Statement

Firmdale Hotels is committed to providing a website that is accessible to the widest possible audience. We actively work to ensure that this website is accessible and usable by people of all abilities.

1. How to get the most accessible experience from this website

Our website can be viewed on a range of different screen sizes and the size of text can be changed to suit different people.

Navigation within the website

In addition to the navigation menus, we have also included a Site Map page to help people find information more easily. There is a link to the Site Map page in the footer of every page.

Enlarging the text

If you need to enlarge the text, the website is designed so that all the content and features are usable at zoom levels of at least 200% when using your browser’s built-in zoom facility.

Note that on a desktop browser, the layout may change to the mobile layout when the zoom level is increased. The pinch-to-zoom facility is enabled on mobile devices.

Screen reader users

The website has been designed to be usable with a screen reader. At the top of every page there are links to screen reader friendly versions of the room booking form and table booking form.

Keyboard-only operation

All the content and features of the website can be accessed using a keyboard or adaptive technologies that emulate keyboards. None of the content and features rely on the use of a mouse, trackpad or other pointing device.

2. Changing settings

Using your web browser, you can change the size of text on this website. You can also make other helpful changes in your browser, as well as within your computer generally.

To find out what else you can do, visit My Web My Way at (this link will open in a new browser window).

3. Accessibility limitations

At present, some aspects of the Booking Bar are difficult to use with a screen reader, so the same functionality has been provided on a screen reader friendly page that can be accessed using the Accessible Room Booking Page and Accessible Book a Table links at the top of every page.

4. Contacting us

If you are unable to make a booking via the website, we provide a 24/7/365 automated telephone booking service on 020 7559 3070 in the UK and 888 559 5508 in the US. Alternatively, email your enquiry to and we guarantee to reply within two working days.

We welcome all constructive feedback regarding the accessibility of this website, which will be carefully considered. If there is information you think should be included on this page, or if you have any suggestions or you experience any problem accessing the website then please email us at

Please note: for advice on what information to include when you contact us, we recommending you read "Contacting Organizations about Inaccessible Websites" at (this link will open in a new browser window).

5. Accessibility guidelines

We are committed to making all the pages of this website conform to level AA of the Web Content Accessibility Guidelines (WCAG) 2.0, which is the internationally recognised benchmark for building accessible websites. The website is already close to being fully compliant and we will achieve full compliance by 31 May 2018.

The Web Content Accessibility Guidelines explain how to make websites more accessible for people with disabilities. Conformity to these guidelines also makes websites more user friendly for all people.

6. Conformance date

This accessibility statement was issued on 9 April 2018 and follows the advice on accessibility statements in British Standard BS 8878.