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  • TERMS & CONDITIONS - SHOP FIRMDALE

    The Website, Shop Firmdale And You

    Introduction

    This Website (www.firmdale.com) (the "Website"), is owned by and operated by or on behalf of Terms & Conditions

    Introduction
    This Website (www.firmdale.com) (the "Website"), is owned by and operated by or on behalf of Firmdale Hotels PLC (UK) ("Firmdale Hotels PLC ", "we" or "us"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on +44 (0)20 7907 4040 or by email at shop@firmdale.com or by post using the address given below.

    Shop Firmdale
    Ham Yard Hotel
    1 Ham Yard
    W1D 7DT

    Company Registration Number 1588612
    VAT Registration Number 820 4359 51
    Offer terms and conditions

    Promotional Offers
    From time to Firmdale Hotels PLC run promotions and offers on selected products or lines. A full list of the current offers can be found here at current offers, we refer to these collectively as our "Promotional Offers”. All qualifying Promotional offers will be automatically applied to your order both on-line and in-store. All of our Promotional offers are subject to the below terms and conditions:
    1. They are only valid on full-priced items and cannot be used on sale or promotional items which are already
    discounted unless otherwise stated;
    2. They cannot be used in conjunction with any other offer;
    3. They are valid for a limited period of time as specified in the marketing communication on the website, they cannot be used outside of that period;
    4. They are not valid on gift wrap, gift box service or gift vouchers.
    5. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;
    6. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

    USE OF WEBSITE
    These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

    Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

    If you do not agree to these Terms, you must cease using and accessing this Website.

    Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

    Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.

    We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

    ORDERS
    PLACING AN ORDER
    By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on +44 (0)207907 4040, by email at shop@firmdale.com or by post using the address given above. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.

    By placing an order via this Website you are making an offer to Firmdale Hotels PLC to purchase the goods detailed in your order upon the terms described in your order.

    Once you have placed an order for goods we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Firmdale Hotels PLC for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order for any made to order items. This does not affect your legal rights.

    Prices and availability of goods are subject to change without notice.

    DELIVERY
    Please note that a delivery charge will be added to your order value where appropriate. Our dispatch times depend on our third-party suppliers so delivery timescales are indicative only. We will do our very best  to deliver your order within the estimated time of delivery.

    GIFT VOUCHERS
    Gift Vouchers can be exchanged for merchandise at Firmdale Hotels PLC Locations. Gift Vouchers cannot be exchanged or refunded for cash or used online. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Remaining credit not used will be stored on our system and can be used at a later date (within the 12 months validation period). Partial redemption of experiences such as tea for two or stays in the hotel over a number of nights is at the Manager discretion. We reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number.

    CONFORMITY OF GOODS
    We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

    STOCK AVAILABILITY
    We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.

    YOUR RIGHT TO CANCEL
    You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. This includes the delivery fees. You will then need to return the item by post. Parcels returned by post are returned at your own cost. For more information on how to change or cancel your order before dispatch. Please see further the Returns page for information on how to cancel your order after receipt of your products.

    OUR RETURNS POLICY
    If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or wrongly described products.

    If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty. For further details please visit our Returns page.

    RETURNING YOUR ITEMS
    Whether exercising your legal right to cancel or returning a product under our returns policy, certain items cannot be returned, for example, for hygiene reasons. For further details please visit our Returns page.

    Please provide proof of purchase when returning an item.

    Please enclose your completed returns form on the reverse of your delivery note.

    PRICES
    All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling or US Dollars and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

    GENERAL TERMS AND CONDITIONS

    DISCLAIMER & LIMITATIONS OF LIABILITY
    While Firmdale Hotels PLC uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Firmdale Hotels PLC will not be responsible for any errors or omissions or for the results arising from the use of such information. While Firmdale Hotels PLC takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

    Further, Firmdale Hotels PLC will not be responsible nor liable for your use of any other Websites which you may access via links within this Website Firmdale Hotels PLC does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with The Firmdale Hotels PLC. The entire liability Firmdale Hotels PLC under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

    Firmdale Hotels PLC will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

    Firmdale Hotels PLC may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Firmdale Hotels PLC.

    No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

    COPYRIGHT AND TRADEMARK
    The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Firmdale Hotels PLC or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

    Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Firmdale Hotels PLC; and

    Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

    LAW AND TERRITORY
    To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.