Staying Safe at Firmdale Hotels
As we all navigate the Covid-19 pandemic together, we have implemented even greater standards to all aspects of our operations in order to safely welcome back our guests and team members to our hotels.
We promise to continue to deliver our special style of personal service to ensure that each guest’s experience is one of comfort, safety and pleasure. We will tailor our offerings wherever possible and ensure that we deliver the highest standards of care.
In order to embrace the highest standards in accordance with government directives, Firmdale Hotels has a dedicated Group Health and Safety Manager who examines all risk assessments, standards of practice and equipment to ensure it is of the highest level to protect staff and guest safety.
OUR HYGIENE PARTNER
We have for many years partnered with Diversey, the global leader in hygiene solutions, which has specific expertise in hospitality. Harnessing over 95 years of experience and knowledge, Diversey has developed hospital grade cleaning technologies that save lives.
A SAFE ENVIRONMENT FOR OUR GUESTS
Cleaning throughout the hotels will be even more frequent with an emphasis on high touch point areas, including the hotel entrance, restrooms, door handles, lift buttons, counter tops and railings. Sanitiser and disposable masks will be available at the front desk. Contactless check-in will also be available if required.
The frequency of room cleaning will be tailored to guest’s individual movements and requirements. Bed linen, towels and guest laundry will be washed in accordance with CDC (Centres for Disease Control) guidelines at our own laundry.
Some room amenities will be reduced, but all will still be available on request. Room keys will be sanitised frequently and contactless hand sanitisers will be placed in all public spaces. Guest luggage will be sanitised following its handling by our team.
In anticipation of individual guests preferences, housekeeping staff will not enter a guestroom unless specially requested.
We will avoid back-to-back usage of rooms to allow for deeper sanitation practices and changing of pillow protectors and mattress pads between each guest.
The hotel gym will be available for guests exclusively. It must be booked in advance and will be fully sanitised after each session.
Strict protocols are in place for staff in our kitchens, restaurants, room service, bar and private event spaces. All staff will sanitise their hands each time they serve or touch food.
There will be regular cleaning of all air filters and air conditioning systems.
LOOKING AFTER OUR TEAM
We are doing everything we can to ensure our valued hotel team is taking every precaution to ensure a safe working environment. They will be required to take increased, frequent breaks to wash and sanitise their hands and will be provided with disposable masks, which will be changed during shifts.
Temperature checks will be taken from team members twice a day and actioned accordingly. Medical teams and doctors are on standby should a guest or staff member be detected with a positive sign of COVID-19. Detailed hotel training is in place in case of a positive COVID-19 diagnosis where a guest or team member requires quarantine.
Detailed cleaning Standards of Practice and checklists in all areas will be being followed and closely monitored. There will be a strictly timed procedure for deliveries and staff will be protected with the correct Personal Protection Equipment. All deliveries will be decanted and sterilised prior to use. All suppliers are continuously vetted to ensure operating procedures and standards are in accordance with our own.
Guests will be advised and encouraged to practice distancing of at least 2 meters/6 feet from individuals and groups of people they are not travelling with. Where possible, we will introduce a one-way guest flow.
Our restaurants will have an updated seating plan so that guests can dine at a safe distance from others. All family style and buffet dining experiences will be removed.
We will manage the staff and guest lifts by limiting occupancy to guests from the same party. We will ensure social distancing for those waiting for lifts.
We are available at all times to answer any questions you may have regarding hygiene and safety.
Thank you for your continued support. We very much look forward to welcoming you back to Firmdale Hotels, London and New York.