Staying Safe at Firmdale Hotels
We have implemented even greater standards to all aspects of our operations in order to safely welcome our guests and team members to our hotels.
We promise to continue to deliver our special style of personal service to ensure that each guest’s experience is one of comfort, safety and pleasure. We have tailored our offerings wherever possible to ensure that we deliver the highest standards of care.
In order to embrace the highest standards in accordance with government directives, Firmdale Hotels has a dedicated Group Health and Safety Manager who examines all risk assessments, standards of practice and equipment to ensure it is of the highest level to protect staff and guest safety.
OUR HYGIENE PARTNER
We have for many years partnered with Diversey, the global leader in hygiene solutions, which has specific expertise in hospitality. Harnessing over 95 years of experience and knowledge, Diversey has developed hospital grade cleaning technologies.
A SAFE ENVIRONMENT FOR OUR GUESTS
Cleaning throughout the hotels is in accordance with Public Health England and Government guidelines. This is even more frequent with an emphasis on high touch point areas, including the hotel entrance, restrooms, door handles, lift buttons, counter tops and railings. Masks must be worn by staff and guests in all areas of the hotel. Sanitiser and disposable masks are available at the front desk. We use electro-static spray in all public areas at night to ensure the highest levels of cleanliness throughout.
The frequency of room cleaning is tailored to guest’s individual requirements. Bed linen, towels and guest laundry is washed in accordance with CDC (Centres for Disease Control) guidelines at our own laundry.
Room keys are sanitised frequently and contactless hand sanitisers are placed in all public spaces. Guest luggage is sanitised following its handling by our team. For high touch points, we use COVID-19 hospital grade chemicals.
In anticipation of individual guests preferences, housekeeping staff will not enter a guestroom unless specially requested.
We will avoid back-to-back usage of rooms, with 48 hours between guests to allow for deeper sanitisation practices and electrostatic spraying of pillow protectors, mattress pads and bedspreads.
The hotel gym is available for guests exclusively. It must be booked in advance and is fully sanitised after each session.
Strict protocols are in place for staff in our kitchens, restaurants, room service, bar and private event spaces. All staff will sanitise their hands each time they serve or touch food.
There is regular cleaning of all air filters and air conditioning systems.
We use the ‘track and trace’ system throughout all areas of the hotels..
EVENTS & SCREENINGS
We are following all government and local guidelines with regards to reduced occupancy in our private event spaces. We are accepting bookings in such a way as to ensure social distancing on our events floors. Our private rooms are thoroughly cleaned and sanitised before and after each events, with electrostatic spray and COVID-19 hospital grade chemicals. All stationary is disposed of and replaced after each event. Masks must be worn by all guests except when seated and dining.
LOOKING AFTER OUR TEAM
We are doing everything we can to ensure our valued hotel team are taking every precaution to ensure a safe working environment. They are required to take increased, frequent breaks to wash and sanitise their hands and are provided with PPE including fabric and disposable masks, which will be changed every 4 hours.
Temperature checks are taken from team members once a day and actioned accordingly. Medical teams and doctors are on standby should a guest or staff member be detected with a positive sign of COVID-19. Detailed hotel training is in place in case of a positive COVID-19 diagnosis where a guest or team member requires quarantine.
Detailed cleaning Standards of Practice and checklists in all areas are followed and closely monitored. There is a strictly timed procedure for deliveries and staff are protected with the correct Personal Protection Equipment. All deliveries are decanted and sterilised prior to use. All suppliers are continuously vetted to ensure operating procedures and standards are in accordance with our own.
Guests are advised and encouraged to practice social distancing of at least 2 meters/6 feet from individuals and groups of people they are not travelling with.
Our restaurants will have an updated seating plan so that guests can dine at a safe distance from others. All family style and buffet dining experiences has been removed.
We manage the staff and guest lifts by limiting occupancy to guests from the same party. We ensure social distancing for those waiting for lifts.
We are available at all times to answer any questions you may have regarding hygiene and safety.
Thank you for your continued support. We very much look forward to welcoming you back to Firmdale Hotels.