London - A Safe Place to Work

Black and white shot of a smiling member of the concierge team in profile, working at his computer in front of original artwork on the walls, with a colleague passing by in the background.

A Safe Place To Work

We are doing everything we can to ensure our valued team members are taking every precaution and working in a safe working environment. They are required to take increased, frequent breaks to wash and sanitise their hands and are provided with Personal Protection Equipment, including fabric and disposable masks, which are changed every 4 hours.

Team members participate in a temperature check at the start of their shift and there is detailed hotel training in place. Firmdale Hotels are also supporting their team members by offering regular lateral flow testing and time off to receive their COVID-19 Vaccine.

Detailed cleaning standards of practice and checklists in all areas are followed and closely monitored. There is a strictly timed procedure for deliveries and our team members are protected with the correct Personal Protection Equipment. All deliveries are decanted and sterilised prior to use and all suppliers are continuously vetted to ensure operating procedures and standards are in accordance with our own.